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Privacy Notice

The protection of personal data is important to us. We process personal data in line with the General Data Protection Regulation (GDPR).  This guidance is designed to inform you of the sort of personal data we collect, why we collect it, how we use it and data subjects’ legal rights in relation to this.

Definitions

In this document you may find the following terms:

·       Computer

By this we mean whatever digital device e.g. personal computer, mobile phone or tablet you use to access the Internet and to visit Keith Borer Consultants’ website.

·       Consent

Your Consent is your agreement to allow us to process your personal data; it must be freely given, informed and specific to the purpose for which it is required. You can withdraw that agreement at any time.

·       Data Controller or controller responsible for the processing

The Data Controller is responsible for determining what personal data is collected, what reasons it is required and how it is processed (which includes how it is stored and to whom and how it is transmitted).  This includes occasions when data is collected or processed on behalf of the Data Controller by a third party.

·       Data Processor

The Data Processor is an individual or organisation which processes (as defined above) personal data on behalf of the Data Controller

·       Data Subject

An individual whose data/information is being processed.

·       Personal data

Personal data means any information relating to an identified or identifiable individual.  An identifiable individual is one who can be identified, directly or indirectly, by reference to an identifier such as a name, an identification number, location data, an online identifier (e.g. IP Address) or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that individual.

·       Processing

By processing we mean the collection, recording, organisation, structuring, storage, alteration, retrieval, use, disclosure (by transmission, or otherwise making available), erasure or destruction of personal data.

Name and address of the Data Controller

Keith Borer Consultants is a division of Orchid Cellmark Ltd, who is the Data Controller. Address and contact details are as follows:

The Data Controller

Orchid Cellmark Ltd

16 Blacklands Way

Abingdon

Oxfordshire

OX14 1DY

Phone: 01235 528609

Email: info@cellmark.co.uk

Website: www.cellmark.co.uk

Data Collection

We routinely seek, receive and process personal data in order to provide our services.

We also collect and process personal data about visitors to our website, including:

  1. information about the computer accessing our website and about visits to and use of this website (including the computer’s IP address, geographical location, browser type, referral source, length of visit and number of page views);

  2. information provided to us for the purpose of subscribing to our website services, email notifications and/or newsletters, including email address and name;

  3. any other information that the visitor chooses to send to us.

Our website contains links to other websites. We are not responsible for the privacy policies or practices of third party websites.

Using personal data

Personal data submitted to us will be used for our legitimate business purposes, which include:

  1. investigating, preventing or detecting crime;

  2. providing a service requested by or on behalf of the Data Subject;

  3. managing our website to improve its functionality and the Data Subject’s browsing experience;

  4. providing statements and invoices, and collecting payments;

  5. non-marketing communications with the Data Subject;

  6. marketing communications (e.g. our newsletter) relating to our business which we think may be of interest to you. Where this is by email we will include the option to unsubscribe from future marketing communications.

Legal basis for processing

Article. 6(1) lit. (a) GDPR serves as the legal basis for processing operations for which we obtain consent for a specific processing purpose.

If processing personal data is necessary for the performance of a contract to which the Data Subject is a party, as is the case, for example, for the supply of our consultancy services, the processing is based on Article 6(1) lit. (b) GDPR.  The same applies to such processing operations which are necessary for carrying out pre-contractual measures, for example in the case of enquiries concerning our products or services.

Where KBC is subject to a legal obligation by which processing of personal data is required, such as for the maintenance of accounting records and the fulfilment of tax obligations, the processing is based on Art. 6(1) lit. (c) GDPR.

If the Data Subject is a litigant or witness in a case in which KBC is, or may be, instructed, KBC has a legal basis for processing the Data Subject’s personal and case-related data pursuant to Article 6(1) lit. (e) GDPR in the public interest.

By choosing to share with us case-related information associated with a service we are providing, the Data Subject and/or the Data Controller of that data accepts that there is a legitimate interest in our processing the data under Article 6(1) lit. (f) GDPR. The contact details supplied to us may also be used for marketing purposes under the same premise.

Disclosures

We may disclose personal data to any of our employees, officers, agents, instructing parties, suppliers or subcontractors insofar as reasonably necessary for us to provide our services and for the purposes as set out in this Privacy Notice.  In addition, we may disclose information:

  1. to the extent that we are required to do so by law;
  2. in connection with any legal proceedings or prospective legal proceedings;
  3. in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk); and
  4. to the purchaser (or prospective purchaser) of any business or asset which we are (or are contemplating) selling.

Otherwise where personal data, other than those necessarily recorded by website analytical software for the purposes of website management and user experience optimisation, is to be transferred to countries which do not have data protection laws equivalent to those in force in the European Economic Areas (EEA), we will inform you in advance, unless that country is the country from where you, your advisors or our instructing parties have communicated with us.  

Security of personal data in transmission

Data transmission over the internet is inherently insecure and we cannot guarantee the security of data sent this way.

All personal data received by KBC is subject to appropriate electronic and/or physical security measures including, electronic and physical access restrictions, defined retention periods and secure destruction policies. 

Data retention / destruction

We will process and store personal data only for the period necessary to achieve the purpose of storage.  Our policy for data retention is intended to protect personal interests and the interests of the public. Information held in relation to a forensic case has the potential to be of value in future proceedings (e.g. Appeal), even if this is not immediately obvious. We therefore hold case data for up to 30 years depending on the type of case, although we will destroy it within 18 months if it has not contributed to any service we have provided.

We will hold your contact details in case we need to get in touch regarding one of your cases or a service/update which we think may interest you. We will also keep a record of your preferences regarding email communications.

Where we identify that it is no longer necessary for us to hold personal data, we shall delete it or anonymise it such that it is no longer personal, in accordance with our company policies and legal requirements.

Data protection and staff recruitment

Keith Borer Consultants collects and processes the personal data of applicants in the process of staff recruitment.  If an applicant submits an application by e-mail, online or by post and is successful the submitted data will be stored in compliance with legal requirements. If they are unsuccessful, the documents will be erased after one year, unless consent is given otherwise by the individual.

Data protection and Google Analytics and Google AdWords

KBC may employ both the Analytics and AdWords services provided by Google. Google Analytics is a web analytics service that collects data about the website from which a person has come, which pages on our website were visited, and how often and for how long a page was viewed. Google AdWords is a service for Internet advertising that allows KBC to place ads in Google search engine results and the Google advertising network which are designed to promote our service and encourage people to visit our website.  

Google uses the data to evaluate the use of our website and to carry out analysis of our Internet advertising. Personal data is stored by Google outside of the EU in the United States of America and Google may pass this data on to other third parties.   Google provides detailed instructions on how to block cookies at https://support.google.com/accounts/answer/61416

Google’s privacy policy can be found at: https://www.google.co.uk/policies/privacy/

Data protection and social media

Keith Borer Consultants has a range of social media accounts including Google Plus, Twitter, LinkedIn and YouTube. We have integrated components of services on our website. If an individual is logged in at the same time on their social media account, it will detect the activity on our website.  This information is collected through “javascript” code on our website and is linked to the individual’s social media account. If one of the social media buttons integrated into our website is clicked, then this information may be stored by the social media company and linked to that individual’s account. If an individual is not logged in to their social media account then information such as IP address, browser type, operating system, the referring web page, pages visited, location, your mobile carrier, device information (including device and application IDs) and cookie information may still be stored by the social media company.

The relevant data protection guidelines can be found via these links:

Twitter, https://twitter.com/privacy?lang=en

LinkedIn, https://www.linkedin.com/legal/privacy-policy

Google Plus/YouTube, https://www.google.com/intl/en/policies/privacy/

Your rights

Unless the legal requirements of our processing take precedence, Data Subjects have a right of access to the information we hold about them, to know why and for how long it is being held, to have it amended if inaccurate and erased if no longer required. In order to access the data, a subject access request must be made in writing to the Data Controller.

Amendments

Please check this Privacy Notice occasionally on our website as we may update it from time-to-time.  We may also notify our contacts of changes by email.

Contact

In the event of any questions arising about this Privacy Notice or our processing of personal data, please write to us by email to kbc@keithborer.co.uk or kbc@keithborer.co.uk.cjsm.net or by post to the address listed on our contact page, marked for the attention of the Quality Manager.

What our customers say...

  • Thank you very much, I am grateful and impressed with your service.

    Solicitor, January 2021
  • My impression of your service was excellent.

    Private Instruction, November 2020
  • Quick, professional, friendly, comprehensive.

    Prison Governor, June 2020
  • Really happy with all aspects of this case and would definitely recommend this company. Thank you.

    Private instruction, September 2020
  • Your (cell site) reports and maps were extremely helpful.

    Barrister, February 2021 ​​​​​​
  • Fast service; timely response to communication.

    Solicitor, January 2020
  • Thank you for your hard work in this case and for the prompt responses. 

    Barrister, March 2020
  • Courteous and informative.

    Solicitor, December 2020
  • Andrew Dampier provided first class service in the form of reports and maps. He was able to explain the report in good layman’s terms and was also available to take calls and provide further information to counsel.

    Barrister, January 2021
  • Quick, expert and accurate.

    Solicitor, July 2020
  • Good communication, fast quote and service of drink drive report.

    Solicitor, May 2021
  • Experts are always happy to discuss matters prior to providing report.

    Solicitor, December 2020
  • I find KBC invariably helpful and reliable.

    Solicitor, December 2020
  • Excellent, as usual.

    Solicitor, September 2020
  • Always provide detailed quotes to assist with applying for authority from LAA. Quick response and good communication.

    Solicitor, March 2021
  • Easy to contact, quick responses (particularly in the current circumstances), very helpful staff.

    Solicitor, April 2020
  • I am impressed by the efficiency and quality of the computer forensic reports. You are always my first port of call.

    Solicitor, May 2021
  • Extremely helpful, efficient and above all thoroughly professional.

    Solicitor, December 2020
  • Nigel Cook was incredibly thorough, professional and responded to my emails/questions very promptly.

    Barrister, June 2021
  • Found the service to be extremely helpful, given the timeframe in which the report was required.

    Solicitor, January 2020
  • Mr Frost has been a great help in this case and we really appreciate his assistance.

    Solicitor, February 2021
  • Past experience has taught us that KBC is the go-to expert witness service.

    Solicitor, March 2021
  • I have worked with Mr Donnelly in many cases over the years and his expertise, presentation of written work and ability in the witness box is second to none.

    Counsel, November 2020
  • I can say that I am very satisfied with the service I have received from KBC, starting with my initial phone call and interaction your colleague when I made my initial enquiry, right up to the report being received. I would certainly use KBC again and would recommend you to my colleagues.

    Solicitor, January 2020
  • Mrs Morley was very good and a strong defence witness.

    Solicitor, April 2021
  • Website was very informative.  First contact was knowledgeable and efficient. The report was delivered in record time - very impressed!

    Solicitor, January 2021
  • Quick, efficient service and a well-prepared report.

    Solicitor, July 2020
  • Simon Bunter was excellent in evidence and dealt with the cross examination very well. He was adept at handling the questions and was professional in his delivery. He was well prepared and thorough.

    Barrister, May 2021
  • Exceptionally efficient service.

    Solicitor, December 2020
  • Mr Ebejer was always very professional and friendly.

    Solicitor, August 2020
  • Communication and speed of delivery of information was, as always, excellent.

    Solicitor, April 2020
  • I am very impressed by your service.

    Solicitor, February 2020
  • Prompt attention to dealing with queries and providing information and reports.

    Solicitor, March 2020
  • A thorough analysis, with well set out conclusions.

    Solicitor, July 2020
  • Value for money.

    Solicitor, May 2020
  • Good service, prompt, efficient, have used many times in the past.

    Solicitor, April 2020
  • Prompt responses, excellent handwriting experts.

    Solicitor, May 2021
  • Easy access to experts; excellent communication and advice, as required.

    Solicitor, September 2020
  • Mrs Allan was most informative and provided explanations where required. A very professional attitude.

    Private Client, March 2021
  • I will definitely use Dr Schudel in the future and will be recommending him to my colleagues.

    Counsel, March 2020
  • I always choose you because of the fast, efficient and excellent work you do.

    Solicitor, April 2021
  • We have used your company numerous times and have always received very well written and easy to understand reports.

    Solicitor, March 2021
  • Excellent client care and service.

    Solicitor, August 2020
  • Very quick turnaround, with attention to detail and helpful comments.

    Solicitor, January 2020
  • Prompt and Professional and produces excellent reports.

    Solicitor, September 2020
  • I chose this company, as the first point of contact was extremely helpful.

    Private instruction, September 2020
  • Service was excellent throughout.

    Solicitor, August 2020
  • Speedy and detailed quotes which do not delay funding from LAA.

    Solicitor, December 2020
  • I don’t think the service could be improved upon or bettered in any way.

    Private Instruction, November 2020
  • Mr Armstrong impressed throughout the trial as a real expert in his field. It was apparent too that Mr Armstrong was entirely impartial.

    Counsel, March 2020
  • I chose KBC because it has a good reputation and the price is very fair.

    Private client, April 2021
  • Mr Prime was very good at court in explaining concepts to the jury and presenting his evidence. I would have no hesitation in using him again and recommending him to others.

    Barrister, June 2021
  • Our lawyer is most impressed with your report.

    Instructing party, Guyana, April 2021
  • Very approachable.

    Solicitor, November 2020
  • Mr Appleby’s DNA report and the way in which he broke complex issues down was very much appreciated and greatly assisted in my cross-examination. I would have no hesitation in seeking his expert guidance again in the future.

    Barrister, June 2021
  • I have had the pleasure of the assistance of Mike Appleby on a number of occasions now and he is an excellent man to have around. 

    Counsel, March 2020
  • Karl Ebejer was always prompt with responses and was very helpful.

    Solicitor, August 2020
  • Good admin - chasing up correspondence. Quick preparation of report. Easy access to expert for clarification purposes.

    Solicitor, April 2021
  • Friendly, approachable, amenable, accommodating, professional.

    Instructing party, April 2021
  • No question was too silly and everything was explained so clearly and easily; great customer service.

    Private instruction, September 2020
  • Regular contact, advice on hand via phone if necessary, prompt and efficient.

    Solicitor, August 2020
  • Speedy responses to our instructions and questions asked. Helpful estimated timeframe for the service of reports.

    Solicitor, January 2021
  • Mr Dampier made an incredibly complicated matter easy to understand.

    Barrister, February 2020
  • We have always received professional and high standards of services. Reports are produced promptly and communications responded to without delay.

    Solicitor, September 2020
  • There is no question that your input was instrumental in persuading the Defendants to alter their stance.

    Solicitor, September 2020
  • Thank you very much once again for your excellent service.

    Solicitor, March 2021
  • Provided quotes quickly and complied with court timescales.

    Solicitor, December 2020
  • Knowledgeable, helpful and polite.

    Solicitor, June 2020
  • Swift service.

    Solicitor, March 2020
  • Provided very comprehensive response to initial fire investigation enquiry, which guided what we needed.

    Solicitor, May 2021
  • Mr Dunnill’s report was helpful and our conference at Court informative; I would certainly be happy to use him in a case again.

    Barrister, December 2020
  • Brilliant communication, my emails were promptly answered.

    Private instruction, September 2020
  • We have used your services on many previous occasions. You always provide the cheapest estimate and respond quicker than any other service provider we have contacted for the purposes of Legal Aid.

    Solicitor, January 2021
  • Clear advice given at start and very prompt response.

    Private Client, March 2021
  • I was able to have a meaningful conversation with a specialist when obtaining a quote for the work.

    Solicitor, June 2020
  • Provided helpful information above and beyond what was expected.

    Solicitor, February 2021
  • Excellent DNA knowledge. Good turn around speed and communication.

    Solicitor, May 2021
  • We were kept updated throughout the process and the report was provided promptly.

    Solicitor, January 2020
  • Mr Fagan was readily available to answer queries very promptly and worked to a tight time limit. He was also extremely helpful in trying circumstances surrounding a refusal by the prosecution to release exhibits.

    Solicitor, April 2021
  • Mr Prime reported to us with great efficiency and presented his evidence to the Jury in an extremely persuasive manner.

    Counsel, March 2020
  • Judge gave favourable comments on Dr Ash's balanced approach.

    Barrister, June 2021
  • I used Andrew Dampier for a cell site case and he was exceptional.

    Barrister, November 2020
  • Very impressed; would use again.

    Barrister, April 2021
  • We have used KBC on many occasions in the past and have always had a reliable service.

    Solicitor, April 2020
  • I find your service prompt, efficient and helpful. Alan was particularly helpful and rang me to discuss issues. I was able to understand clearly what he was outlining and think he will be an asset to the defence case.

    Solicitor, April 2021
  • Mr Brown was very good, he explained all the relevant toxicology issues, which can be complicated, and also explained them to the Court.

    Solicitor, June 2021
  • Very quick response to queries raised following receipt of report. Very helpful.

    Solicitor, January 2021
  • Fast response and work turnover time; great customer service.

    Solicitor, November 2020
  • I am extremely grateful to you for all your work on this case, in particular your prompt and helpful responses to my repeated requests.

    Barrister, February 2021
  • I was told you were the best at what you did. I honestly believe I got what was required.

    Private client, July 2020
  • Report well presented. Concise and precise.

    Solicitor, February 2021
  • Telephone communications were very helpful when we were not able to contact the expert directly. The call takers were knowledgeable as to the case and what was required and answered any queries we had.

    Solicitor, September 2020
  • Would definitely use you again; very impressed.

    Solicitor, November 2020
  • Mr Brown was an impressive witness. As far as I am concerned, you can give him full marks all round.

    Counsel, March 2020
  • Mr Beatson was very helpful and professional, clearly with a wide range of knowledge and understanding.

    Solicitor, March 2020
  • I have been instructing KBC for over 15 years and have always been happy with the service, contact from experts and quality of the reports.

    Solicitor, December 2020

Keith Borer Consultants is a division of Orchid Cellmark Ltd, a company registered in England at 16 Blacklands Way, Abingdon, OX14 1DY.

Registered No. 4045527; VAT registration No. GB 750 0292 64

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