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Privacy Notice

The protection of personal data is important to us. We process personal data in line with the General Data Protection Regulation (GDPR).  This guidance is designed to inform you of the sort of personal data we collect, why we collect it, how we use it and data subjects’ legal rights in relation to this.

Definitions

In this document you may find the following terms:

·       Computer

By this we mean whatever digital device e.g. personal computer, mobile phone or tablet you use to access the Internet and to visit Keith Borer Consultants’ website.

·       Consent

Your Consent is your agreement to allow us to process your personal data; it must be freely given, informed and specific to the purpose for which it is required. You can withdraw that agreement at any time.

·       Data Controller or controller responsible for the processing

The Data Controller is responsible for determining what personal data is collected, what reasons it is required and how it is processed (which includes how it is stored and to whom and how it is transmitted).  This includes occasions when data is collected or processed on behalf of the Data Controller by a third party.

·       Data Processor

The Data Processor is an individual or organisation which processes (as defined above) personal data on behalf of the Data Controller

·       Data Subject

An individual whose data/information is being processed.

·       Personal data

Personal data means any information relating to an identified or identifiable individual.  An identifiable individual is one who can be identified, directly or indirectly, by reference to an identifier such as a name, an identification number, location data, an online identifier (e.g. IP Address) or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that individual.

·       Processing

By processing we mean the collection, recording, organisation, structuring, storage, alteration, retrieval, use, disclosure (by transmission, or otherwise making available), erasure or destruction of personal data.

Name and address of the Data Controller

Keith Borer Consultants is a division of Orchid Cellmark Ltd, who is the Data Controller. Address and contact details are as follows:

The Data Controller

Orchid Cellmark Ltd

16 Blacklands Way

Abingdon

Oxfordshire

OX14 1DY

Phone: 01235 528609

Email: info@cellmark.co.uk

Website: www.cellmark.co.uk

Data Collection

We routinely seek, receive and process personal data in order to provide our services.

We also collect and process personal data about visitors to our website, including:

  1. information about the computer accessing our website and about visits to and use of this website (including the computer’s IP address, geographical location, browser type, referral source, length of visit and number of page views);

  2. information provided to us for the purpose of subscribing to our website services, email notifications and/or newsletters, including email address and name;

  3. any other information that the visitor chooses to send to us.

Our website contains links to other websites. We are not responsible for the privacy policies or practices of third party websites.

Using personal data

Personal data submitted to us will be used for our legitimate business purposes, which include:

  1. investigating, preventing or detecting crime;

  2. providing a service requested by or on behalf of the Data Subject;

  3. managing our website to improve its functionality and the Data Subject’s browsing experience;

  4. providing statements and invoices, and collecting payments;

  5. non-marketing communications with the Data Subject;

  6. marketing communications (e.g. our newsletter) relating to our business which we think may be of interest to you. Where this is by email we will include the option to unsubscribe from future marketing communications.

Legal basis for processing

Article. 6(1) lit. (a) GDPR serves as the legal basis for processing operations for which we obtain consent for a specific processing purpose.

If processing personal data is necessary for the performance of a contract to which the Data Subject is a party, as is the case, for example, for the supply of our consultancy services, the processing is based on Article 6(1) lit. (b) GDPR.  The same applies to such processing operations which are necessary for carrying out pre-contractual measures, for example in the case of enquiries concerning our products or services.

Where KBC is subject to a legal obligation by which processing of personal data is required, such as for the maintenance of accounting records and the fulfilment of tax obligations, the processing is based on Art. 6(1) lit. (c) GDPR.

If the Data Subject is a litigant or witness in a case in which KBC is, or may be, instructed, KBC has a legal basis for processing the Data Subject’s personal and case-related data pursuant to Article 6(1) lit. (e) GDPR in the public interest.

By choosing to share with us case-related information associated with a service we are providing, the Data Subject and/or the Data Controller of that data accepts that there is a legitimate interest in our processing the data under Article 6(1) lit. (f) GDPR. The contact details supplied to us may also be used for marketing purposes under the same premise.

Disclosures

We may disclose personal data to any of our employees, officers, agents, instructing parties, suppliers or subcontractors insofar as reasonably necessary for us to provide our services and for the purposes as set out in this Privacy Notice.  In addition, we may disclose information:

  1. to the extent that we are required to do so by law;
  2. in connection with any legal proceedings or prospective legal proceedings;
  3. in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk); and
  4. to the purchaser (or prospective purchaser) of any business or asset which we are (or are contemplating) selling.

Otherwise where personal data, other than those necessarily recorded by website analytical software for the purposes of website management and user experience optimisation, is to be transferred to countries which do not have data protection laws equivalent to those in force in the European Economic Areas (EEA), we will inform you in advance, unless that country is the country from where you, your advisors or our instructing parties have communicated with us.  

Security of personal data in transmission

Data transmission over the internet is inherently insecure and we cannot guarantee the security of data sent this way.

All personal data received by KBC is subject to appropriate electronic and/or physical security measures including, electronic and physical access restrictions, defined retention periods and secure destruction policies. 

Data retention / destruction

We will process and store personal data only for the period necessary to achieve the purpose of storage.  Our policy for data retention is intended to protect personal interests and the interests of the public. Information held in relation to a forensic case has the potential to be of value in future proceedings (e.g. Appeal), even if this is not immediately obvious. We therefore hold case data for up to 30 years depending on the type of case, although we will destroy it within 18 months if it has not contributed to any service we have provided.

We will hold your contact details in case we need to get in touch regarding one of your cases or a service/update which we think may interest you. We will also keep a record of your preferences regarding email communications.

Where we identify that it is no longer necessary for us to hold personal data, we shall delete it or anonymise it such that it is no longer personal, in accordance with our company policies and legal requirements.

Data protection and staff recruitment

Keith Borer Consultants collects and processes the personal data of applicants in the process of staff recruitment.  If an applicant submits an application by e-mail, online or by post and is successful the submitted data will be stored in compliance with legal requirements. If they are unsuccessful, the documents will be erased after one year, unless consent is given otherwise by the individual.

Data protection and Google Analytics and Google AdWords

KBC may employ both the Analytics and AdWords services provided by Google. Google Analytics is a web analytics service that collects data about the website from which a person has come, which pages on our website were visited, and how often and for how long a page was viewed. Google AdWords is a service for Internet advertising that allows KBC to place ads in Google search engine results and the Google advertising network which are designed to promote our service and encourage people to visit our website.  

Google uses the data to evaluate the use of our website and to carry out analysis of our Internet advertising. Personal data is stored by Google outside of the EU in the United States of America and Google may pass this data on to other third parties.   Google provides detailed instructions on how to block cookies at https://support.google.com/accounts/answer/61416

Google’s privacy policy can be found at: https://www.google.co.uk/policies/privacy/

Data protection and social media

Keith Borer Consultants has a range of social media accounts including Google Plus, Twitter, LinkedIn and YouTube. We have integrated components of services on our website. If an individual is logged in at the same time on their social media account, it will detect the activity on our website.  This information is collected through “javascript” code on our website and is linked to the individual’s social media account. If one of the social media buttons integrated into our website is clicked, then this information may be stored by the social media company and linked to that individual’s account. If an individual is not logged in to their social media account then information such as IP address, browser type, operating system, the referring web page, pages visited, location, your mobile carrier, device information (including device and application IDs) and cookie information may still be stored by the social media company.

The relevant data protection guidelines can be found via these links:

Twitter, https://twitter.com/privacy?lang=en

LinkedIn, https://www.linkedin.com/legal/privacy-policy

Google Plus/YouTube, https://www.google.com/intl/en/policies/privacy/

Your rights

Unless the legal requirements of our processing take precedence, Data Subjects have a right of access to the information we hold about them, to know why and for how long it is being held, to have it amended if inaccurate and erased if no longer required. In order to access the data, a subject access request must be made in writing to the Data Controller.

Amendments

Please check this Privacy Notice occasionally on our website as we may update it from time-to-time.  We may also notify our contacts of changes by email.

Contact

In the event of any questions arising about this Privacy Notice or our processing of personal data, please write to us by email to kbc@keithborer.co.uk or kbc@keithborer.co.uk.cjsm.net or by post to the address listed on our contact page, marked for the attention of the Quality Manager.

What our customers say...

  • Based on many previous instructions to assist with our cases, the reports produced by your Experts are always helpful.

    Solicitor – July 2018
  • Expert always contactable and very helpful (Alan Henderson).

    Solicitor – January 2018
  • Ease of communication, rapid response to queries.

    Solicitor - March 2017.
  • Good quality work.

    Solicitor - December 2017
  • Gave a very knowledgeable and detailed account which no doubt assisted in securing the successful appeal.

    Counsel, November 2017
  • As always, I am entirely satisfied by the services provided by your company.  These are provided to the highest level.

    Solicitor – January 2018
  • Excellent service from Alan Henderson and his report assisted me in cross examining the Crown witness.

    Solicitor – May 2018
  • I was impressed by the time and detail taken in producing the proposal of (cell site analysis) work which made it really easy to understand how the service was going to help us.

    London Borough of Brent Council - December 2017
  • Always our first choice due to the assistance given.

    Solicitor - May 2017.
  • Mark Henderson was always available to discuss the case.

    Solicitor - June 2017.
  • Very approachable.

    Solicitor - May 2017.
  • The expert witness was easily contactable and diligent in his work.

    Solicitor - June 2017.
  • We did a generic Google trawl and ‘short-listed’ you because of your experience/credentials but (having contacted others) selected you because you were efficient, quick off the mark and personable.

    Private Client – April 2018
  • Mr Armstrong was a pleasure to work with, extremely professional and generous with his time and expertise.

    Solicitor - April 2017.
  • We were impressed by the quality of the report and competitive cost.

    Solicitor – July 2018
  • Exceptionally quick turnaround time.

    Solicitor - March 2017.
  • That is a very good statement; please thank Ms Kiernan for me.

    Solicitor - December 2017
  • High quality reports.

    Solicitor - January 2017.
  • Thank you so much for your impeccable service.

    Solicitor – November 2017
  • Impressed with all aspects – knowledge, presentation, lines of communication.

    Solicitor – January 2018
  • Alan Henderson was absolutely fantastic.

    Solicitor – October 2017
  • Always helpful. Detailed reports.

    Solicitor - March 2017.
  • Mr Armstrong delivered clear and cogent evident and was an impressive witness.

    Solicitor - May 2017.
  • Ultimately, the mere fact that we had instructed yourselves as experts and the difficulties the police had … in my view went some way towards convincing the CPS that they needed to review the case and ultimately discontinue it.

    Solicitor – April 2018
  • Everyone who works at KBC is extremely friendly and helpful. The reports are always quality.

    Solicitor - February 2017.
  • Able to act fast and produce good reports for the court.

    Solicitor - May 2017.
  • Guy Cooper’s written report, oral evidence and the manner in which he presented it were instrumental in achieving a successful outcome to the matter.

    Counsel - January 2017.
  • What is particularly helpful is the opening of other avenues of enquiry which hadn't been previously considered.

    Solicitor - June 2017.
  • Responsive, fast turnaround, quality reports, legal aid rates.

    Solicitor - April 2018
  • Attentive. Quick. Professional.

    Solicitor – July 2018
  • Everyone concerned went out of their way to provide an extremely prompt and efficient service.

    Solicitor - January 2017.
  • Very impressive and thoroughly excellent performance in the witness box.

    Counsel – February 2018
  • We have used you many times before and have never been anything but entirely satisfied. We will continue to do so.

    Solicitor – June 2018
  • No improvement needed.

    Solicitor – July 2018
  • Compassionate and professional attitude.

    Private client – March 2018
  • Quick and clear report.

    Solicitor - March 2017.
  • Very prompt professional service.

    Solicitor – November 2017
  • We have been extremely impressed with your work throughout the entire course of the proceedings.

    Solicitor - November 2017
  • May we thank Mrs Allan for an excellent report.

    Solicitor – March 2018
  • Dr Helen Davey was, as always, excellent. From her initial report to her attendance at a conference and court. Her expertise is apparent and her ability to explain difficult issues is outstanding.

    Counsel – August 2018
  • Your firm remains my first choice for collision expert reports.

    Solicitor - November 2017
  • We have worked with you for a number of years and find your work accurate and reliable.

    Solicitor – April 2018
  • Brilliant job and response to late and urgent instructions – very much above and beyond what we would expect.

    Solicitor – July 2018
  • Easy to read report.

    Solicitor – July 2018
  • Speedy, efficient and professional as always!

    Solicitor – March 2018
  • Speed, efficiency and accuracy.

    Solicitor – June 2018
  • Have used you before and always found you efficient and easy to deal with.

    Solicitor – August 2018
  • Reliable and trustworthy.

    Solicitor – August 2018
  • We are especially impressed by the Expert's willingness to discuss a case over the telephone before a formal instruction and the fast turnaround for completion of reports.

    Solicitors – June 2018
  • Julian Dunnill’s professionalism is very, very good. His knowledge is without parallel.

    Solicitor – September 2017.
  • Well established reputation for forensic work.

    Solicitor – October 2017
  • Alan Henderson is a leading expert in his field and I have used him for a number of serious cases over the years.

    Solicitor - November 2017
  • John Tarpey is straightforward, robust, likeable (generally and in the presentation of his evidence) and very knowledgeable about his subject.

    Bedfordshire Police – August 2017.
  • Pleasant and efficient replies and support by all staff.

    Solicitor – November 2017
  • Local, efficient, competitive and quick.

    Solicitor – February 2018
  • Please thank Richard Brown very much for the rapid turn round of this report.

    Solicitor – March 2018
  • We’ve had years of excellent service from you.

    Solicitor – August 2018
  • Keep doing what you do.

    Solicitor – November 2017
  • I don't know what you are paying Alan Henderson, but I'd say it isn't enough.

    Solicitor - November 2017
  • We compared you with another less costly service, but considered you to be more professional.

    Solicitor – February 2018
  • Great report - it really shows off your skills compared to the prosecution (so-called) experts. Thanks so much.

    Counsel - June 2018
  • Cost effective, reliable and professional.

    Solicitor – October 2017
  • Mrs Tweedy was extremely professional, expert and helpful.

    Senior Counsel - April 2017.
  • Used KBC for years; always found you efficient and helpful.

    Solicitor – May 2018
  • Superb outcome in the case ... as a direct result of Mr Prime discussing matters with his counterpart.  Very, very impressive.  Good, too, with the client.

    Counsel – April 2018
  • Competitive price – within LAA Standards; approachable, polite staff and great expert.

    Solicitor – January 2018
  • Fast response, friendly, clear explanations of requirements and findings at all stages.

    Solicitor - February 2017.
  • Report prepared well and is a format we could understand. Written in a way that the lay person can understand.

    Solicitor – June 2018
  • You provide a good service and work within the constraints of the LAA funding.

    Solicitor – April 2018
  • Instant reply on whether they can help or not; excellent with keeping us updated; fantastic report.

    Solicitor - April 2018
  • Lee Fagan was a pleasure to work with: very straightforward and thorough.

    Solicitor – October 2017
  • Richard Brown’s knowledge of the subject matter was excellent, his report clear and detailed, and his explanations … instilled confidence.  I would happily use him again.

    Counsel – February 2018
  • Amazing!

    Counsel – July 2018
  • Mr Donnelly was extremely helpful and the report was prepared very promptly.

    Solicitor - January 2017.
  • Alan Henderson is always contactable, his work is always impeccable and juries have always liked him.

    Solicitor - November 2017
  • As always, your firm goes out of its way to assist.  Together with the high standards of reports, it is why I have used your firm since the 1980’s.

    Solicitor – May 2018
  • Ann Kiernan was excellent.

    Counsel - March 2017.
  • Prompt, succinct, communicative and pleasant to deal with.

    Solicitor – January 2018
  • Adrian Armstrong was excellent both in terms of the quality of his report and his general approach.

    Solicitor - March 2017.
  • Excellent reputation.

    Solicitor – May 2018
  • Thank you very, very much - impeccable service as per usual.

    Solicitor – April 2018
  • Responded efficiently with clear advice.

    Solicitor - December 2017
  • KBC’s efficiency never ceases to amaze me!

    Solicitor – January 2018
  • John Tarpey's evidence was critical to the success of this case.

    Senior Counsel – February 2018
  • Quick, knowledgeable and easy to deal with.

    Solicitor – July 2017.
  • Always a good service.

    Solicitor – September 2018
  • Always very quick, but also thorough and well written. Always very professional.

    Solicitor – November 2017
  • Thank you for writing the report so quickly. Very helpful.

    Solicitor – August 2018
  • Very efficient and helpful to deal with.

    Solicitor - January 2017.
  • Reading through your website gave us confidence.

    Private Client - May 2017.
  • The attention to detail in Mr Tarpey’s preparation and his knowledge of the case shone through when he was cross-examined.

    Senior Counsel – February 2018
  • Very good.

    Counsel – May 2018
  • Report was delivered on time as promised.

    Solicitor - December 2017
  • Always receive a prompt and efficient service.

    Solicitor - June 2017.
  • Very quick, very clear report.  Excellent service at all times.

    Solicitor – March 2018
  • I prefer your company because you are relatively local and approachable.

    Solicitor – March 2018
  • Used you many times previously and the service is always exceptional.

    Solicitor – January 2018
  • Helen Davey’s report is excellent, as are all the reports that she has written for us.  She is always very willing to provide advice and answer questions and is also a very nice person.

    Solicitor – July 2018
  • Many years ago, when working for another firm, we regularly consulted yourselves and always received an outstanding service.  It’s good to find that after probably 25+ years, your standards have not slipped.

    Solicitor – March 2018
  • Mr Prime was able to provide assistance with matters as they arose, which was invaluable.

    Solicitor – November 2017
  • Would use the service again with no hesitation.

    Solicitor – January 2018
  • Communication overall was excellent.

    Coroner’s Office - May 2017.
  • Mr Tarpey was very knowledgeable about this subject and explained well.

    Police Scotland – August 2017.
  • Extremely prompt responses and case very well managed.

    Solicitor - April 2017.
  • Always reliable; thorough reports.

    Solicitor – September 2017.
  • It is about professionalism, efficiency, attention to detail, courtesy and kindness.  It is a very, very long time since I have dealt with any group that was as quick to respond and as efficient as you all were.

    Private Client – April 2018
  • The service we have received is 5* and very much appreciated.

    Solicitor - November 2017
  • Quick, accurate and easy to speak to expert instructed (Mr Tarpey).

    Solicitor - December 2017
  • Mr Tarpey was very helpful and approachable; he made a complex matter very simple for the jury.

    Solicitor – November 2017
  • Friendliness and complete empathy in what was a very stressful situation for me.

    Private client – September 2018
  • Very good, in fact excellent!

    Solicitor – February 2018
  • Alan Henderson was excellent from beginning to end.

    Solicitor - June 2017.
  • I cannot speak more highly of the quality of the report.  Mr Prime is now my ‘go to’ expert.

    Solicitor – September 2018
  • Will definitely use KBC again.

    Solicitor - May 2017.
  • I have previously attended a demonstration of the techniques used by the experts at Keith Borer Consultants.  What they can achieve is genuinely astonishing.  I require my instructing solicitor to immediately contact Keith Borer Consultants and seek out their assistance.

    Colin Buckle, Barrister – September 2018
  • The service Ryan Knight provided was excellent.

    Solicitor – January 2018
  • Outstanding.  Mr Prime was conscious of duty but compelling in his approach to the evidence.

    Counsel – April 2018
  • Very thorough report.

    Solicitor – June 2018
  • Mr Bunter was fantastic.

    Solicitor – February 2018
  • The right expert for the job.

    Solicitor - February 2017.
  • Mr Farley was exceptionally good in the witness box and very robust under cross examination. I would not hesitate to instruct him again.

    Counsel – May 2018
  • Very quick response to both our initial email enquiry and all emails. Helpful and approachable staff and experts.

    Solicitor – August 2018
  • Highly professional service; exceeded a very tight deadline.

    Solicitor - June 2017.
  • Extremely efficient.

    Solicitor – August 2018
  • Have used several times previously and always had excellent service from Keith Borer Consultants.

    Solicitor – August 2017.
  • I found your expert extremely pleasant and she gave her evidence confidently and knowledgably.

    Solicitor - January 2017.
  • Mr Prime was very fair and provided assistance beyond the report.

    Solicitor – August 2017.
  • Fab service from your Ross Donnelly & Mark Henderson - thank you.

    Counsel – March 2018
  • You are considered the ‘go to’ expert service within our firm.

    Solicitor – January 2018
  • Excellent expertise, helpful service and quick turnaround.

    Solicitor – October 2017
  • We are very grateful to Mr Prime.  He made himself available at short notice and was contactable over the phone beforehand in order to clarify/confirm certain aspects of the case.

    Solicitor – May 2018
  • We were kept continually up to date about the progress of the report.

    Solicitor – May 2018
  • Clarity of communications.

    Solicitor – October 2017
  • Quick, efficient, approachable expert (Mr Fagan), with excellent communication skills.

    Solicitor – January 2018
  • Very good testimony on all accounts; measured and reasonable.  There is nothing I would change about Mr Dunnill’s evidence or manner in giving it.

    Counsel - January 2018
  • Fiona Taylor provided quick responses to all of my questions and queries. The service was very professional throughout, from my initial enquiry to receiving the Report.

    Solicitor – July 2018
  • You have always been excellent.

    Solicitor – May 2018
  • Helpfully swift responses – in respect of both fee estimates and reports.

    Solicitor – January 2018
  • I use KBC regularly and trust the results.

    Solicitor - April 2017.
  • Richard Brown was excellent and his professional manner/quality of evidence won the day for us - compared with the prosecution expert! Quality counts!

    Solicitor - June 2018
  • Julian Dunnill was incredibly helpful and knowledgeable. I will definitely recommend him as an expert.

    Counsel – October 2017

Keith Borer Consultants is a division of Orchid Cellmark Ltd, a company registered in England at 16 Blacklands Way, Abingdon, OX14 1DY.

Registered No. 4045527; VAT registration No. GB 750 0292 64

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